Scope of this Privacy Policy

This Privacy Policy applies to personal information collected through supplyhut.com and through related interactions with supplyhut LLC, including purchases, customer service communications, account activity, wholesale inquiries and other business interactions conducted through our website.

This policy does not apply to information handled independently by third parties under their own privacy policies, or to employee and job-applicant information where a separate notice applies.

Information we collect

Depending on how you interact with supplyhut, we may collect the following categories of information:

Identifiers and contact information

• Name, billing address, shipping address, email address and telephone number.
• Account login details and account-related identifiers.
• Business name, job title or other business contact details when provided.

Order and transaction information

• Products purchased, order history, returns, refunds, shipment details and customer-service history.
• Payment-related information needed to complete a transaction. Payment card information is generally processed by payment providers rather than stored directly by supplyhut.

Device, usage and online activity information

• IP address, browser type, device type, operating system and approximate location derived from IP address.
• Pages viewed, links clicked, referral information, session activity and interactions with our website.
• Cookie identifiers, advertising identifiers and similar online identifiers where used.

Communications and submissions

• Information you provide through forms, email, customer support, reviews, surveys, contests or other communications.

Inferences and preferences

• Preferences or interests inferred from purchases, browsing activity or communications where permitted by law.

How we collect information

We may collect personal information from several sources:

• Directly from you when you place an order, create an account, contact us, complete a form or otherwise provide information.
• Automatically through cookies, pixels, server logs and similar technologies when you use our website.
• From service providers and business partners that support payments, shipping, fraud prevention, analytics, advertising, customer support and other business functions.
• From publicly available or commercially available sources where permitted by law.

How we use personal information

We may use personal information for legitimate business and commercial purposes, including to:

• Process, fulfill, ship and manage orders, returns and refunds.
• Provide customer service and respond to inquiries.
• Create and maintain customer accounts.
• Operate, maintain, secure and improve our website and services.
• Detect, investigate and prevent fraud, misuse, security incidents and other harmful activity.
• Analyze website performance, customer trends and business operations.
• Communicate about products, services, promotions or policy updates where permitted by law.
• Comply with legal obligations, enforce agreements and protect our rights, customers, employees and business.
• Support corporate transactions such as a merger, acquisition, financing, restructuring or sale of assets.

How we disclose personal information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this policy:

• Ecommerce and technology providers, including Shopify and providers that support website hosting, infrastructure and related functionality.
• Payment processors and financial service providers used to authorize and process transactions.
• Carriers, warehouses and fulfillment providers used to deliver orders and manage logistics.
• Customer-service, communications and email providers used to support customer interactions.
• Analytics, advertising and marketing providers where these services are used and permitted by law.
• Professional advisers, such as attorneys, accountants, auditors and insurers.
• Government authorities or other parties when required by law or reasonably necessary to protect rights, safety, property or security.
• Parties to a business transaction in connection with a merger, acquisition, financing, restructuring, bankruptcy or sale of all or part of the business.

We do not sell personal information for money. Some privacy laws, however, define "sale," "sharing" or "targeted advertising" broadly and may treat certain disclosures involving advertising or analytics technologies as a sale or sharing even when no money is exchanged. Where applicable, we provide the rights and opt-out choices required by law.

Cookies and similar technologies

We and our service providers may use cookies, pixels, local storage, tags and similar technologies to operate the website, remember preferences, maintain sessions, understand website usage, prevent fraud and support analytics or advertising.

These technologies may be categorized as necessary, functional, analytics or advertising technologies. Where legally required, non-essential technologies are used based on the consent or privacy choices available to you.

You can also manage cookies through your browser settings. Blocking certain cookies may affect website functionality.

Advertising and analytics

We may use analytics and advertising services to understand site traffic, measure marketing performance and present more relevant advertising. These services may use cookies or similar technologies to collect information about your interactions with our website and, depending on the provider and your settings, other websites or services.

Where required by applicable law, you may opt out of certain targeted advertising, sale or sharing activities. We also honor legally required browser-based or universal opt-out signals where applicable and technically supported.

Your privacy choices

U.S. state privacy rights

Residents of certain U.S. states may have rights regarding their personal information, subject to applicable law, exceptions and verification requirements. Depending on your state, these rights may include:

• The right to confirm whether we process your personal information and to access that information.
• The right to request correction of inaccurate personal information.
• The right to request deletion of certain personal information.
• The right to obtain a portable copy of certain personal information.
• The right to opt out of certain sales, sharing, targeted advertising or qualifying profiling activities.
• The right to limit certain uses or disclosures of sensitive personal information where applicable.
• The right not to receive unlawful discriminatory treatment for exercising privacy rights.
• The right to appeal certain privacy-request decisions where required by law.

Submitting a request

To exercise a privacy right, email customerservice@supplyhut.com with the subject line Privacy Request. Please describe the right you wish to exercise and provide enough information for us to identify your records and verify your request.

Verification and authorized agents

We may request information reasonably necessary to verify your identity and protect your information from unauthorized access or deletion. Where applicable law permits an authorized agent to submit a request for you, we may require proof of authorization and may also verify your identity directly.

California residents

If the California Consumer Privacy Act, as amended, applies to our processing of your personal information, California residents may have rights to know, access, correct and delete personal information, and to opt out of sale or sharing as defined by California law. California law may also provide rights relating to sensitive personal information and certain automated decisionmaking activities where applicable.

Other state residents

Residents of states with comprehensive privacy laws may have similar rights regarding access, correction, deletion, portability, targeted advertising, sale and certain profiling activities. We will respond to verified requests as required by the law applicable to your request.

International visitors

supplyhut is based in the United States. If you access our website from outside the United States, your information may be transferred to, stored in and processed in the United States and other countries where our service providers operate.

If data-protection law in your jurisdiction applies to our processing, you may have rights such as access, correction, deletion, restriction, objection and data portability. Where required, we rely on an appropriate legal basis for processing, which may include performance of a contract, legitimate interests, compliance with law or consent.

Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to fulfill orders, maintain business and tax records, provide customer support, resolve disputes, enforce agreements, prevent fraud and comply with legal obligations.

Retention periods vary based on the type of information, the purpose for which it was collected, legal requirements and our legitimate business needs. When information is no longer reasonably needed, we may delete, de-identify or securely dispose of it.

Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse or destruction. These measures may include access controls, secure transmission technologies, service-provider controls and operational safeguards appropriate to the nature of the information.

No security system or method of transmission is guaranteed to be completely secure. You are responsible for protecting your account credentials and should contact us if you believe your account or information has been compromised.

Children's privacy

Our website and services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. If we learn that we collected such information without appropriate authorization, we will take reasonable steps to delete it.

Third-party websites and services

Our website may contain links to websites, platforms or services operated by third parties. Their privacy and security practices are governed by their own policies, not this Privacy Policy. We encourage you to review the privacy notices of third parties before providing personal information to them.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services or legal requirements. When we make changes, we will update the effective date shown at the top of this page. Material changes may also be communicated through additional notice when appropriate or required by law.

Contact us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, contact:

supplyhut LLC
12201 Elmwood Avenue
Cleveland, OH 44111
Email: customerservice@supplyhut.com

For privacy-rights requests, please use the subject line Privacy Request so the request can be routed appropriately.