Return Policy
Returns made straightforward.
If your order is not right, we want the return process to be clear and easy to understand. Review the eligibility requirements and steps below before sending an item back.
A simple return process.
Please contact us before returning merchandise so we can provide the appropriate return instructions.
Contact us
Email customerservice@supplyhut.com with your order number and the item you would like to return.
Confirm eligibility
Most items may be returned within 30 days of delivery when unused, in original packaging and in resalable condition.
Package the item
Securely package the merchandise with its original parts, accessories, documentation and packaging.
Return & refund
Follow the return instructions provided. Once received, the merchandise will be inspected and an eligible refund will be processed.
Return eligibility
To qualify for a standard return, merchandise must generally be returned within 30 days of delivery and must be unused, in its original packaging and in resalable condition. Returns that do not meet these requirements may be declined.
What happens after we receive your return?
- Returned merchandise is inspected after receipt.
- Approved refunds are issued to the original payment method.
- Please allow approximately 3–5 business days after receipt of the return for refund processing.
- Additional time may be required for your bank or card issuer to post the credit.
- Original shipping charges are non-refundable unless the return resulted from a supplyhut error.
Items that are not eligible.
- Opened or used merchandise.
- Custom or special-order products.
- Items returned more than 30 days after delivery without prior approval.
- Merchandise that is not in its original packaging or is no longer in resalable condition.
Damaged, defective or incorrect item?
Please contact us within 7 days of delivery so we can review the issue promptly.
What to send us
- Your supplyhut order number.
- A brief description of the problem.
- Clear photos showing the item, packaging and issue when applicable.
- Any other information requested by our customer service team to evaluate the claim.
How we resolve it
Once the issue is reviewed and verified, supplyhut will provide the appropriate resolution based on the circumstances of the order. This may include return instructions, a refund or another appropriate remedy.
Please retain the product and packaging until the claim has been reviewed.
A few additional details.
Exchanges
We do not currently offer direct exchanges. If you need a different product, return the eligible original item and place a new order for the item you need.
Order cancellations
Once an order has shipped, it can no longer be cancelled. If the merchandise is return-eligible, you may request a return after delivery under this policy.
Return authorization
Contact customer service before sending merchandise back. Unauthorized returns may delay processing or may not be eligible for a refund.
Return policy at a glance.
When does the 30-day return period begin?
The standard return period begins on the date your order is delivered.
Can I return a product I already used?
Standard returns must be unused, in original packaging and in resalable condition. Opened or used merchandise is not eligible for a standard return.
How will my refund be issued?
Approved refunds are issued to the original payment method used for the purchase.
Do you offer exchanges?
No. Return the eligible original item and place a separate order for the product you need.
What if supplyhut sent the wrong item?
Contact us within 7 days of delivery with your order number and photos so our team can review the issue.
Can I cancel an order after it ships?
No. Once an order has shipped it cannot be cancelled, but eligible merchandise may be returned after delivery under this policy.
Have your order number ready.
Contact our customer service team before returning merchandise. Include your order number and the reason for the return so we can provide the correct instructions.
customerservice@supplyhut.com